View Issue Details

IDProjectCategoryView StatusLast Update
0001828T99X171.00 SKB EagleSW Issuepublic2025-04-07 10:15
Reporter(ALTech) Younkwang Jung Assigned To(SW) Sam Yang Due Date2024-06-28 13:04
PrioritynormalSeveritys4-minorReproducibilityalways
Status closedResolutionfixed 
Summary0001828: [Smart3][OS10] Lost focus Issue at Verify it's you menu when Google login
DescriptionHi Jason

Lost focus Issue was observed at "Verify it's you" menu when Google login
VoC jira is below
https://jira.skbroadband.com/browse/BTVV-6702

I didn't know how to reproduce it before, so I closed it as not reproducible
But confirmed during another test

the reproduction step is as follows.
Test FW : 15.541.17
1) factory default
2) try google login (screen1.png)
   ID : abcd1234
3) "Verify it's you" menu is displayed (screen2.png)
4) move to "로봇이 아닙니다" and press ok
5) A pop-up to verify the user is displayed. (screen3.png)
   but user can't choose to move the RCU here.

Please check the cause of this issue.
Who should solve this issue?

Thank you
YK.Jung
TagsNo tags attached.
Attach Tags

Users monitoring this issue

User List (ALTech) Jong-Hwa JUNG , (ALTech) JunGyu Kim , (ALTech) SY Yoon , (ALTech) Wooshin Kang , (SW) Jason Ling , (SW) Sam Yang

Activities

(ALTech) Younkwang Jung

2023-11-06 09:14

developer  

screen1.png (1,241,780 bytes)
screen2.png (76,965 bytes)   
screen2.png (76,965 bytes)   
screen3.png (631,244 bytes)

(ALTech) Younkwang Jung

2023-11-09 09:04

developer   ~0014500

Hi Jason

Please let me know if there is any update.
This is low priority issue

Thank you
YK.Jung

(ALTech) Younkwang Jung

2023-11-28 08:06

developer   ~0014638

Hi Jason

Until when can you check this issue ?

Thank you
YK.Jung

(SW) Sam Yang

2023-12-01 15:13

developer   ~0014661

Hi Younkwang,

1.Does every time "Verify it's you" have the issue? What's the reproducing rate?
2.Could you please get a log of "Verify it's you" on the normal condition?

Thanks~
Sam

(ALTech) Younkwang Jung

2023-12-01 15:31

developer   ~0014662

Hi Sam

- If this screen(attached picture) is displayed, 100% focus cannot be controlled.

Thank you
YK.Jung
image.png (844,163 bytes)

(ALTech) Younkwang Jung

2023-12-05 12:04

developer   ~0014669

Hi Sam

Until when can you check this issue ?
Please let me know if there is any update.

Thank you
YK.Jung

(ALTech) Younkwang Jung

2024-01-05 09:49

developer   ~0014876

Hi Sam

It is not an major issue right now.
please let me know the schedule when you can check this issue

Thank you
YK.Jung

(ALTech) Younkwang Jung

2024-06-26 15:54

developer   ~0016107

Hi Sam

This issue is being reviewed again by SKB QA team
So SKB is asking the manufacturer to register this issue on Google issue tracker.

If you try to Google login with the ID(serviceqm2024@gmail.com), you can see the "Verify it's you" and can test it
In this state(screen_2024-06-26_16_30_24.png), it is not possible to select using the Keyboard or RCU.
If you connect the mouse and test it, it can work.
It is necessary to control it with RCU at STB. therefore, it is no longer possible to control it in that state.

So please register this issue on Google Issue Tracker and share the link

Thank you
YK.Jung
screen_2024-06-26_16_30_13.png (77,285 bytes)   
screen_2024-06-26_16_30_13.png (77,285 bytes)   

(ALTech) Younkwang Jung

2024-06-26 16:02

developer   ~0016108

(SW) Kinbay Wu

2024-06-28 11:29

developer   ~0016121

Hi Younkwang

I created the Google Issue Tracker for this issue.
Please check it.
https://partnerissuetracker.corp.google.com/issues/349925828

Best Regards
Kinbay
image-2.png (393,361 bytes)

(SW) Kinbay Wu

2024-07-02 14:08

developer   ~0016151

Hi Younkwang

Here is Jeff's feedback question.
jeffkoo@google.com: Can you uninstall GMSCore update and see if this is reproducible or not?

Please check it.
Kinbay
image-3.png (61,611 bytes)   
image-3.png (61,611 bytes)   

(ALTech) Younkwang Jung

2024-07-02 16:01

developer   ~0016153

Hi Kinbay

This issue is reproducible even if I uninstall GMSCore update.

Thank you
YK.Jung

(SW) Kinbay Wu

2024-07-09 08:55

developer   ~0016206

Hi YK

Here is the feedback from jeffkoo@google.com

Best Regards
Kinbay
image-4.png (108,597 bytes)   
image-4.png (108,597 bytes)   

(ALTech) Younkwang Jung

2024-07-11 15:41

developer   ~0016249

Hi Kinbay

I don't understand the condition of this feedback ( I don't know if the top is the last or the bottom is the last )
Could you explain the current status?

Thank you
YK.Jung

(SW) Kinbay Wu

2024-07-12 10:11

developer   ~0016253

Last edited: 2024-07-12 10:12

Hi YK

Sorry for not capturing the timing.
The top is the newest.
If any questions let me know

Best Regards
Kinbay
image-5.png (129,058 bytes)   
image-5.png (129,058 bytes)   

(ALTech) Younkwang Jung

2024-07-12 10:34

developer   ~0016254

Hi Kinbay

I got it.

Thank you
YK.Jung

(SW) Kinbay Wu

2024-08-06 09:23

developer   ~0016391

Hi YK
 
I asked Google on July 29th, but I still haven't received any feedback.
 
BR,
Kinbay
image-6.png (177,675 bytes)   
image-6.png (177,675 bytes)   

(ALTech) Younkwang Jung

2024-09-12 10:31

developer   ~0016699

Hi Kinbay

SKB manager is requesting a progress update on this issue
it it's the same as before , please reminder it

Thank you
YK.Jung

(SW) Kinbay Wu

2024-09-12 17:09

developer   ~0016701

Hi YK

I got the feedback from Jeff as attached.
Please check it.
image-7.png (117,824 bytes)   
image-7.png (117,824 bytes)   

(ALTech) Younkwang Jung

2024-09-13 08:32

developer   ~0016713

Hi Kinbay

I updated and tested it , but it hasn't been solved yet.

com.google.android.gms 24.35.30 (180306-668017056)

Thank you
YK.Jung

(SW) Kinbay Wu

2024-09-13 09:45

developer   ~0016716

Hi YK,
 
I updated your information in the issue tracker.
If I receive any feedback, I will let you know.
 
BR,
Kinbay

(SW) Kinbay Wu

2024-09-13 10:26

developer   ~0016717

Hi YK
 
Jeff replies it's still under debugging.
 
BR,
Kinbay
image-8.png (224,498 bytes)   
image-8.png (224,498 bytes)   

(ALTech) Wooshin Kang

2024-10-08 09:31

developer   ~0016808

Hi kinkay,

Is there any update ?

Thanks.

(SW) Kinbay Wu

2024-10-08 09:54

developer   ~0016810

Hi Wooshin
 
Our Google partner account was locked.
I can't check the issue tracker now.
We reached out to the 3PL for help.
Please wait for further updates.
 
BR,
Kinbay

(ALTech) Younkwang Jung

2024-10-21 14:59

developer   ~0016861

Hi kinkay,

SKB is requesting to update the progress.
Please let me know if there is any update.

Thank you
YK.Jung

(SW) Kinbay Wu

2024-10-21 15:29

developer   ~0016862

Hi YK,
 
Google doesn't reply it yet.
 
BR,
Kinbay

(SW) Kerwin Chen

2025-04-07 10:15

developer   ~0017448

no activity for this issue

Issue History

Date Modified Username Field Change
2023-11-06 09:14 (ALTech) Younkwang Jung New Issue
2023-11-06 09:14 (ALTech) Younkwang Jung Status new => assigned
2023-11-06 09:14 (ALTech) Younkwang Jung Assigned To => (SW) Jason Ling
2023-11-06 09:14 (ALTech) Younkwang Jung File Added: screen1.png
2023-11-06 09:14 (ALTech) Younkwang Jung File Added: screen2.png
2023-11-06 09:14 (ALTech) Younkwang Jung File Added: screen3.png
2023-11-06 09:14 (ALTech) Younkwang Jung File Added: BFX-AT100_20231106-094555.zip
2023-11-06 09:14 (ALTech) Younkwang Jung Issue Monitored: (ALTech) SY Yoon
2023-11-06 09:14 (ALTech) Younkwang Jung Issue Monitored: (ALTech) JunGyu Kim
2023-11-09 09:04 (ALTech) Younkwang Jung Note Added: 0014500
2023-11-09 09:04 (ALTech) Younkwang Jung Priority normal => low
2023-11-28 08:06 (ALTech) Younkwang Jung Note Added: 0014638
2023-11-29 08:50 (SW) Jason Ling Assigned To (SW) Jason Ling => (SW) Sam Yang
2023-11-29 08:50 (SW) Jason Ling Issue Monitored: (SW) Jason Ling
2023-11-30 10:25 (SW) Sam Yang Issue Monitored: (SW) Sam Yang
2023-12-01 15:13 (SW) Sam Yang Note Added: 0014661
2023-12-01 15:14 (SW) Sam Yang Assigned To (SW) Sam Yang => (ALTech) Younkwang Jung
2023-12-01 15:14 (SW) Sam Yang Status assigned => feedback
2023-12-01 15:31 (ALTech) Younkwang Jung Note Added: 0014662
2023-12-01 15:31 (ALTech) Younkwang Jung File Added: image.png
2023-12-05 12:04 (ALTech) Younkwang Jung Note Added: 0014669
2023-12-05 12:04 (ALTech) Younkwang Jung Due Date => 2023-12-11 13:04
2024-01-05 09:49 (ALTech) Younkwang Jung Note Added: 0014876
2024-01-05 09:49 (ALTech) Younkwang Jung Assigned To (ALTech) Younkwang Jung => (SW) Sam Yang
2024-06-26 15:34 (ALTech) Younkwang Jung Issue Monitored: (ALTech) Wooshin Kang
2024-06-26 15:54 (ALTech) Younkwang Jung Note Added: 0016107
2024-06-26 15:54 (ALTech) Younkwang Jung File Added: screen_2024-06-26_16_30_13.png
2024-06-26 15:54 (ALTech) Younkwang Jung File Added: screen_2024-06-26_16_30_24.png
2024-06-26 15:54 (ALTech) Younkwang Jung Status feedback => assigned
2024-06-26 15:54 (ALTech) Younkwang Jung Issue Monitored: (ALTech) Jong-Hwa JUNG
2024-06-26 15:55 (ALTech) Younkwang Jung Priority low => normal
2024-06-26 15:56 (ALTech) Younkwang Jung Due Date 2023-12-11 13:04 => 2024-06-28 13:04
2024-06-26 16:02 (ALTech) Younkwang Jung Note Added: 0016108
2024-06-26 16:02 (ALTech) Younkwang Jung File Added: bugreport-BFX_AT100-STTC.220724.001-2024-06-26-16-31-00.zip
2024-06-28 11:29 (SW) Kinbay Wu Note Added: 0016121
2024-06-28 11:29 (SW) Kinbay Wu File Added: image-2.png
2024-07-02 14:08 (SW) Kinbay Wu Note Added: 0016151
2024-07-02 14:08 (SW) Kinbay Wu File Added: image-3.png
2024-07-02 16:01 (ALTech) Younkwang Jung Note Added: 0016153
2024-07-09 08:55 (SW) Kinbay Wu Note Added: 0016206
2024-07-09 08:55 (SW) Kinbay Wu File Added: image-4.png
2024-07-11 15:41 (ALTech) Younkwang Jung Note Added: 0016249
2024-07-12 10:11 (SW) Kinbay Wu Note Added: 0016253
2024-07-12 10:11 (SW) Kinbay Wu File Added: image-5.png
2024-07-12 10:12 (SW) Kinbay Wu Note Edited: 0016253
2024-07-12 10:34 (ALTech) Younkwang Jung Note Added: 0016254
2024-08-06 09:23 (SW) Kinbay Wu Note Added: 0016391
2024-08-06 09:23 (SW) Kinbay Wu File Added: image-6.png
2024-09-12 10:31 (ALTech) Younkwang Jung Note Added: 0016699
2024-09-12 17:09 (SW) Kinbay Wu Note Added: 0016701
2024-09-12 17:09 (SW) Kinbay Wu File Added: image-7.png
2024-09-13 08:32 (ALTech) Younkwang Jung Note Added: 0016713
2024-09-13 08:32 (ALTech) Younkwang Jung File Added: screen_2024-09-13_09_24_22.png
2024-09-13 09:45 (SW) Kinbay Wu Note Added: 0016716
2024-09-13 10:26 (SW) Kinbay Wu Note Added: 0016717
2024-09-13 10:26 (SW) Kinbay Wu File Added: image-8.png
2024-10-08 09:31 (ALTech) Wooshin Kang Note Added: 0016808
2024-10-08 09:54 (SW) Kinbay Wu Note Added: 0016810
2024-10-21 14:59 (ALTech) Younkwang Jung Note Added: 0016861
2024-10-21 15:29 (SW) Kinbay Wu Note Added: 0016862
2025-04-07 10:15 (SW) Kerwin Chen Status assigned => closed
2025-04-07 10:15 (SW) Kerwin Chen Resolution open => fixed
2025-04-07 10:15 (SW) Kerwin Chen Note Added: 0017448