View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001828 | T99X171.00 SKB Eagle | SW Issue | public | 2023-11-06 09:14 | 2025-04-07 10:15 |
| Reporter | (ALTech) Younkwang Jung | Assigned To | (SW) Sam Yang | Due Date | 2024-06-28 13:04 |
| Priority | normal | Severity | s4-minor | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Summary | 0001828: [Smart3][OS10] Lost focus Issue at Verify it's you menu when Google login | ||||
| Description | Hi Jason Lost focus Issue was observed at "Verify it's you" menu when Google login VoC jira is below https://jira.skbroadband.com/browse/BTVV-6702 I didn't know how to reproduce it before, so I closed it as not reproducible But confirmed during another test the reproduction step is as follows. Test FW : 15.541.17 1) factory default 2) try google login (screen1.png) ID : abcd1234 3) "Verify it's you" menu is displayed (screen2.png) 4) move to "로봇이 아닙니다" and press ok 5) A pop-up to verify the user is displayed. (screen3.png) but user can't choose to move the RCU here. Please check the cause of this issue. Who should solve this issue? Thank you YK.Jung | ||||
| Tags | No tags attached. | ||||
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Hi Jason Please let me know if there is any update. This is low priority issue Thank you YK.Jung |
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Hi Jason Until when can you check this issue ? Thank you YK.Jung |
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Hi Younkwang, 1.Does every time "Verify it's you" have the issue? What's the reproducing rate? 2.Could you please get a log of "Verify it's you" on the normal condition? Thanks~ Sam |
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Hi Sam - If this screen(attached picture) is displayed, 100% focus cannot be controlled. Thank you YK.Jung |
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Hi Sam Until when can you check this issue ? Please let me know if there is any update. Thank you YK.Jung |
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Hi Sam It is not an major issue right now. please let me know the schedule when you can check this issue Thank you YK.Jung |
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Hi Sam This issue is being reviewed again by SKB QA team So SKB is asking the manufacturer to register this issue on Google issue tracker. If you try to Google login with the ID(serviceqm2024@gmail.com), you can see the "Verify it's you" and can test it In this state(screen_2024-06-26_16_30_24.png), it is not possible to select using the Keyboard or RCU. If you connect the mouse and test it, it can work. It is necessary to control it with RCU at STB. therefore, it is no longer possible to control it in that state. So please register this issue on Google Issue Tracker and share the link Thank you YK.Jung |
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Hi Younkwang I created the Google Issue Tracker for this issue. Please check it. https://partnerissuetracker.corp.google.com/issues/349925828 Best Regards Kinbay |
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Hi Younkwang Here is Jeff's feedback question. jeffkoo@google.com: Can you uninstall GMSCore update and see if this is reproducible or not? Please check it. Kinbay |
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Hi Kinbay This issue is reproducible even if I uninstall GMSCore update. Thank you YK.Jung |
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Hi YK Here is the feedback from jeffkoo@google.com Best Regards Kinbay |
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Hi Kinbay I don't understand the condition of this feedback ( I don't know if the top is the last or the bottom is the last ) Could you explain the current status? Thank you YK.Jung |
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Hi YK Sorry for not capturing the timing. The top is the newest. If any questions let me know Best Regards Kinbay |
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Hi Kinbay I got it. Thank you YK.Jung |
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Hi YK I asked Google on July 29th, but I still haven't received any feedback. BR, Kinbay |
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Hi Kinbay SKB manager is requesting a progress update on this issue it it's the same as before , please reminder it Thank you YK.Jung |
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Hi YK I got the feedback from Jeff as attached. Please check it. |
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Hi Kinbay I updated and tested it , but it hasn't been solved yet. com.google.android.gms 24.35.30 (180306-668017056) Thank you YK.Jung |
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Hi YK, I updated your information in the issue tracker. If I receive any feedback, I will let you know. BR, Kinbay |
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Hi YK Jeff replies it's still under debugging. BR, Kinbay |
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Hi kinkay, Is there any update ? Thanks. |
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Hi Wooshin Our Google partner account was locked. I can't check the issue tracker now. We reached out to the 3PL for help. Please wait for further updates. BR, Kinbay |
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Hi kinkay, SKB is requesting to update the progress. Please let me know if there is any update. Thank you YK.Jung |
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Hi YK, Google doesn't reply it yet. BR, Kinbay |
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no activity for this issue |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2023-11-06 09:14 | (ALTech) Younkwang Jung | New Issue | |
| 2023-11-06 09:14 | (ALTech) Younkwang Jung | Status | new => assigned |
| 2023-11-06 09:14 | (ALTech) Younkwang Jung | Assigned To | => (SW) Jason Ling |
| 2023-11-06 09:14 | (ALTech) Younkwang Jung | File Added: screen1.png | |
| 2023-11-06 09:14 | (ALTech) Younkwang Jung | File Added: screen2.png | |
| 2023-11-06 09:14 | (ALTech) Younkwang Jung | File Added: screen3.png | |
| 2023-11-06 09:14 | (ALTech) Younkwang Jung | File Added: BFX-AT100_20231106-094555.zip | |
| 2023-11-06 09:14 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) SY Yoon | |
| 2023-11-06 09:14 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) JunGyu Kim | |
| 2023-11-09 09:04 | (ALTech) Younkwang Jung | Note Added: 0014500 | |
| 2023-11-09 09:04 | (ALTech) Younkwang Jung | Priority | normal => low |
| 2023-11-28 08:06 | (ALTech) Younkwang Jung | Note Added: 0014638 | |
| 2023-11-29 08:50 |
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Assigned To | (SW) Jason Ling => (SW) Sam Yang |
| 2023-11-29 08:50 |
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Issue Monitored: (SW) Jason Ling | |
| 2023-11-30 10:25 | (SW) Sam Yang | Issue Monitored: (SW) Sam Yang | |
| 2023-12-01 15:13 | (SW) Sam Yang | Note Added: 0014661 | |
| 2023-12-01 15:14 | (SW) Sam Yang | Assigned To | (SW) Sam Yang => (ALTech) Younkwang Jung |
| 2023-12-01 15:14 | (SW) Sam Yang | Status | assigned => feedback |
| 2023-12-01 15:31 | (ALTech) Younkwang Jung | Note Added: 0014662 | |
| 2023-12-01 15:31 | (ALTech) Younkwang Jung | File Added: image.png | |
| 2023-12-05 12:04 | (ALTech) Younkwang Jung | Note Added: 0014669 | |
| 2023-12-05 12:04 | (ALTech) Younkwang Jung | Due Date | => 2023-12-11 13:04 |
| 2024-01-05 09:49 | (ALTech) Younkwang Jung | Note Added: 0014876 | |
| 2024-01-05 09:49 | (ALTech) Younkwang Jung | Assigned To | (ALTech) Younkwang Jung => (SW) Sam Yang |
| 2024-06-26 15:34 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) Wooshin Kang | |
| 2024-06-26 15:54 | (ALTech) Younkwang Jung | Note Added: 0016107 | |
| 2024-06-26 15:54 | (ALTech) Younkwang Jung | File Added: screen_2024-06-26_16_30_13.png | |
| 2024-06-26 15:54 | (ALTech) Younkwang Jung | File Added: screen_2024-06-26_16_30_24.png | |
| 2024-06-26 15:54 | (ALTech) Younkwang Jung | Status | feedback => assigned |
| 2024-06-26 15:54 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) Jong-Hwa JUNG | |
| 2024-06-26 15:55 | (ALTech) Younkwang Jung | Priority | low => normal |
| 2024-06-26 15:56 | (ALTech) Younkwang Jung | Due Date | 2023-12-11 13:04 => 2024-06-28 13:04 |
| 2024-06-26 16:02 | (ALTech) Younkwang Jung | Note Added: 0016108 | |
| 2024-06-26 16:02 | (ALTech) Younkwang Jung | File Added: bugreport-BFX_AT100-STTC.220724.001-2024-06-26-16-31-00.zip | |
| 2024-06-28 11:29 | (SW) Kinbay Wu | Note Added: 0016121 | |
| 2024-06-28 11:29 | (SW) Kinbay Wu | File Added: image-2.png | |
| 2024-07-02 14:08 | (SW) Kinbay Wu | Note Added: 0016151 | |
| 2024-07-02 14:08 | (SW) Kinbay Wu | File Added: image-3.png | |
| 2024-07-02 16:01 | (ALTech) Younkwang Jung | Note Added: 0016153 | |
| 2024-07-09 08:55 | (SW) Kinbay Wu | Note Added: 0016206 | |
| 2024-07-09 08:55 | (SW) Kinbay Wu | File Added: image-4.png | |
| 2024-07-11 15:41 | (ALTech) Younkwang Jung | Note Added: 0016249 | |
| 2024-07-12 10:11 | (SW) Kinbay Wu | Note Added: 0016253 | |
| 2024-07-12 10:11 | (SW) Kinbay Wu | File Added: image-5.png | |
| 2024-07-12 10:12 | (SW) Kinbay Wu | Note Edited: 0016253 | |
| 2024-07-12 10:34 | (ALTech) Younkwang Jung | Note Added: 0016254 | |
| 2024-08-06 09:23 | (SW) Kinbay Wu | Note Added: 0016391 | |
| 2024-08-06 09:23 | (SW) Kinbay Wu | File Added: image-6.png | |
| 2024-09-12 10:31 | (ALTech) Younkwang Jung | Note Added: 0016699 | |
| 2024-09-12 17:09 | (SW) Kinbay Wu | Note Added: 0016701 | |
| 2024-09-12 17:09 | (SW) Kinbay Wu | File Added: image-7.png | |
| 2024-09-13 08:32 | (ALTech) Younkwang Jung | Note Added: 0016713 | |
| 2024-09-13 08:32 | (ALTech) Younkwang Jung | File Added: screen_2024-09-13_09_24_22.png | |
| 2024-09-13 09:45 | (SW) Kinbay Wu | Note Added: 0016716 | |
| 2024-09-13 10:26 | (SW) Kinbay Wu | Note Added: 0016717 | |
| 2024-09-13 10:26 | (SW) Kinbay Wu | File Added: image-8.png | |
| 2024-10-08 09:31 | (ALTech) Wooshin Kang | Note Added: 0016808 | |
| 2024-10-08 09:54 | (SW) Kinbay Wu | Note Added: 0016810 | |
| 2024-10-21 14:59 | (ALTech) Younkwang Jung | Note Added: 0016861 | |
| 2024-10-21 15:29 | (SW) Kinbay Wu | Note Added: 0016862 | |
| 2025-04-07 10:15 | (SW) Kerwin Chen | Status | assigned => closed |
| 2025-04-07 10:15 | (SW) Kerwin Chen | Resolution | open => fixed |
| 2025-04-07 10:15 | (SW) Kerwin Chen | Note Added: 0017448 |


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